How Outsourcing Your Contact Management Process Saves Time & Money

Results-oriented call center managers have plenty of issues to handle on a daily basis. From staffing concerns to customer service to call center platform performance, there’s no shortage of concerns to address – and to ensure their call centers run like clockwork.

It’s no surprise that all these performance metrics and KPIs are inwardly-focused…after all, these are things any call center can control.

But for many companies, the key to improving contact platform management processes is actually found OUTSIDE their organization. In other words, outsourcing offers plenty of benefits for any call center concerned about saving time and money – all while ensuring top-notch client communication and customer service.

Expert, Outsourced Customer Service = Optimal Productivity
Regardless of the industry or business sector, call centers devote a large chunk of time to customer service. But what if your contact center had a reliable, ready-to-deploy customer service structure to handle all the tasks associated with delivering exceptional customer service?

For one thing, your inbound call centers could focus more on building critical front-end relationships with your clients, from products & services to things like reservations and more.

Deciding to outsource customer service is a big step for any call center. The main goal of customer service is 100% client satisfaction, and relinquishing ownership of this function comes with its share of challenges.

But with a trusted partner like TeleDirect in your corner, we ensure your customer service metrics exceed expectations, thanks to our customized, turnkey communication solutions. It’s all about aligning your primary goals with your outsourcing provider. TeleDirect’s proven business process outsourcing (BPO) services, including customer service, deliver each and every time. To cite just one example, our client retention platform keeps long-term customers, all while helping you prospect for promising – and eventually profitable – business relationships.

Reduced Business Expenses and a Boost to Your Bottom Line: Why Outsourcing Your Call Center Customer Service Makes Sense
An effective, intuitive outsourced call center program inevitably improves revenue streams. One company recently made the decision to outsource their customer service management and enjoyed a tenfold increase in sales, not to mention exponential improvements in sales leads and lead cost structure.

Aside from the pure productivity aspect, outsourcing your call center management process has the added advantage of minimal expense to your business or non-profit.

How does your call center save money by outsourcing?

No need for employee workstations. Computers, office equipment, and associated support services for on-site agents… all negatively impact your expense margins. With call center management outsourced, customer service is affordable – and efficient!
Streamlined services. Don’t overlook the “hit the ground running” factor in a professional, reliable outsourced call center. When you have well-trained agents at your disposal – one of the core offerings of TeleDirect’s contact center platform – you can still manage all of your customer communication needs.
Reduce average handle time. Another big benefit of outsourced customer service is improved call handle time. For your clients, the front-line of your customer satisfaction KPIs starts with professional, on-point agents to answer questions, provide information, set appointments, and more. When your average handling time is too long, you’re missing out on profits simply because your call center has to dedicate unnecessary time to customer service instead of other profit-dependent tasks. Your customers know when you don’t have a game plan in place to handle calls and other customer service tasks. With reduced average handle time, your customer service metrics immediately improve!
Timely, actionable intelligence. Wouldn’t it be great to build market research into your call center customer service architecture? With TeleDirect, we’re able to give you up-to-date, valuable industry & sector data, enabling your enterprise to make the best possible decisions moving forward.
Discover the Time-Saving, Cost-Reducing Benefits of Outsourced Customer Service: Contact TeleDirect Today!

TeleDirect’s outsourced call center management service gives you flexibility and powerful, customized applications to take back control of your client communication requirements – all while reducing average call handling time in the process.

To get your contact center back on track, or if you need a start-from-scratch solution today, fill out our customer contact form, and our customer service consultants will get back to you ASAP. You can also reach us directly by calling (800) 776-1081. Thanks for considering TeleDirect for your outsourced call center management!

How to Do a Better Product Launch Online

Launching your very own product funnel can be an overwhelming task as it will require enormous research, careful planning, precise and timely execution, etc. It will also require enormous time and effort as you need to ensure that you’ll be able to impress your customers on all levels of your funnel to easily promote repeat business.

Here’s how you can multiply your product funnel launching:

1. Get to know your customers. In any kind of business, it is very important that you know the people you are serving as this is the key to better serve these people. Before you even develop series of products ensure that you do understand the needs, demands, most frequent questions, pressing issues, and profiles of your target market.

2. Create series of products. While you are at it, ensure that your products are highly targeted to the needs and demands of your potential clients. Also, ensure that they are more effective, more affordable, and more enticing compare to your competitors’ so you can easily set them apart from the rest. You must create several low-end, middle-end, and high-end products to fill up your funnel.

3. Establish your expertise online. If you have been doing business online for quite sometime, you must already know the importance of building customer trust. As you know, online users will not possibly do business with you unless they know and trust you. Showcase your expertise on your chosen niche and make your potential clients believe that you are the best solutions to their problems by sharing a slice of your knowledge through article marketing and ezine publishing.

4. Drive traffic to your website. You cannot possibly boost your sales and revenue if you can’t even drive interested people to your website. So, ensure that your website is search engine-friendly attract organic traffic. It would also help if you can promote it on relevant blogs, forums, discussion boards, article submission sites, and social bookmarking sites.

5. Build your list. You need to capture the email addresses of your prospects so you can easily make a follow up and convince them to do business with you later on. Ensure that you use a very effective mechanism that can entice your online visitors to leave their contact information with you. Aside from using opt-in forms, you can also throw away freebies that is proven to boost the number of your registration in no time.

Advantages of Promotional Products

Promotional printing gives a dynamic exposure to the advertising tools by making them more influential. Today promotional printing plays an important role in designing various products like Apparel, Automotive Accessories, Awards, Bags, Badges, Buttons, Magnets, and Stickers, Address Books, Note Pads, Calendars, Clocks, Computer Accessories, Diaries, Journals, Drink-ware, Electronics, Games and Novelties, Home and House-wares, Jewelry, etc. You can select printing options according to the cost, requirement, coverage area and the targeted customers. products have numerous benefits including brand enhancement, promoting new products, boosting sales, imparting awareness about the products and services and many more.

Brand enhancement: Printed products help give recognition to a company name or logo and create a business identity for the organization. Printing your company name, logo or mission statement on the product will create a professional impact on the customers. Its continuous repetition will make it more popular and familiar.
Works as a great an advertising tool: Printed products help endorse the products and services of the company and they reach the masses in an effective way. They help capture the attention of the audience and build a positive image of the company.

Competitive edge: products give you an edge over your competitors. Unique designing makes your company name stand apart from the crowd, letting people demarcate you from your competitors.

Gift item: When given as gifts on special occasions or company gatherings products create goodwill among the clients. They make clients more inclined towards the brand and increase the trust level in the services and products offered by the company.

Cost effective: The main advantage of products are their cost effectiveness. Employing people to advertise for your company may cost you a fortune and still it may not return a positive outcome but using promotional printing products as an advertising tool for business enhancement is an economic way to get it done.

Leaves a long lasting impression: Printed products remain for a long duration with the potential customer. The prospective customer reads it time and again which keeps the brand name fresh in their mind.

Boost Sales: Promotional products help to boost sales by highlighting the schemes like discounts, special offers and latest highlights. They also help in launching new products and services by creating awareness about the product and its benefits.