How Outsourcing Your Contact Management Process Saves Time & Money

Results-oriented call center managers have plenty of issues to handle on a daily basis. From staffing concerns to customer service to call center platform performance, there’s no shortage of concerns to address – and to ensure their call centers run like clockwork.

It’s no surprise that all these performance metrics and KPIs are inwardly-focused…after all, these are things any call center can control.

But for many companies, the key to improving contact platform management processes is actually found OUTSIDE their organization. In other words, outsourcing offers plenty of benefits for any call center concerned about saving time and money – all while ensuring top-notch client communication and customer service.

Expert, Outsourced Customer Service = Optimal Productivity
Regardless of the industry or business sector, call centers devote a large chunk of time to customer service. But what if your contact center had a reliable, ready-to-deploy customer service structure to handle all the tasks associated with delivering exceptional customer service?

For one thing, your inbound call centers could focus more on building critical front-end relationships with your clients, from products & services to things like reservations and more.

Deciding to outsource customer service is a big step for any call center. The main goal of customer service is 100% client satisfaction, and relinquishing ownership of this function comes with its share of challenges.

But with a trusted partner like TeleDirect in your corner, we ensure your customer service metrics exceed expectations, thanks to our customized, turnkey communication solutions. It’s all about aligning your primary goals with your outsourcing provider. TeleDirect’s proven business process outsourcing (BPO) services, including customer service, deliver each and every time. To cite just one example, our client retention platform keeps long-term customers, all while helping you prospect for promising – and eventually profitable – business relationships.

Reduced Business Expenses and a Boost to Your Bottom Line: Why Outsourcing Your Call Center Customer Service Makes Sense
An effective, intuitive outsourced call center program inevitably improves revenue streams. One company recently made the decision to outsource their customer service management and enjoyed a tenfold increase in sales, not to mention exponential improvements in sales leads and lead cost structure.

Aside from the pure productivity aspect, outsourcing your call center management process has the added advantage of minimal expense to your business or non-profit.

How does your call center save money by outsourcing?

No need for employee workstations. Computers, office equipment, and associated support services for on-site agents… all negatively impact your expense margins. With call center management outsourced, customer service is affordable – and efficient!
Streamlined services. Don’t overlook the “hit the ground running” factor in a professional, reliable outsourced call center. When you have well-trained agents at your disposal – one of the core offerings of TeleDirect’s contact center platform – you can still manage all of your customer communication needs.
Reduce average handle time. Another big benefit of outsourced customer service is improved call handle time. For your clients, the front-line of your customer satisfaction KPIs starts with professional, on-point agents to answer questions, provide information, set appointments, and more. When your average handling time is too long, you’re missing out on profits simply because your call center has to dedicate unnecessary time to customer service instead of other profit-dependent tasks. Your customers know when you don’t have a game plan in place to handle calls and other customer service tasks. With reduced average handle time, your customer service metrics immediately improve!
Timely, actionable intelligence. Wouldn’t it be great to build market research into your call center customer service architecture? With TeleDirect, we’re able to give you up-to-date, valuable industry & sector data, enabling your enterprise to make the best possible decisions moving forward.
Discover the Time-Saving, Cost-Reducing Benefits of Outsourced Customer Service: Contact TeleDirect Today!

TeleDirect’s outsourced call center management service gives you flexibility and powerful, customized applications to take back control of your client communication requirements – all while reducing average call handling time in the process.

To get your contact center back on track, or if you need a start-from-scratch solution today, fill out our customer contact form, and our customer service consultants will get back to you ASAP. You can also reach us directly by calling (800) 776-1081. Thanks for considering TeleDirect for your outsourced call center management!

An Alternative, Inexpensive Way to Penetrate the Market For a New Product

My consulting firm receives an average of 2 new product submissions from entrepreneur’s each day. Last year we viewed almost 700 such offerings. They ranged from the silly to the spectacular. The majority of these concepts actually possess some commercial merit. Nevertheless, fewer than a dozen of these will ever make it to market.

There are many reasons for the paucity of successful product launches. The process is challenging and many people are not up for the fight. Many people dream that their idea or concept can succeed, but at no risk or expense to themselves. Still others have recklessly expanded valuations on their product and thus, expectations that are not realistic.

From this deluge of creativity there are always a handful of gems that have all of the essential elements necessary for success. The one constant, however, is almost always capital; or the lack thereof. A certain base level of working capital is always necessary to market launch, license or create a strategic alliance for a new offering.

We have been successfully using a guerrilla strategy for years that mitigates the level of investment to expose a product to the marketplace and secure a positive “Proof of Life”. This strategy has proven successful over and over and minimizes the costs of a full-scale inventory build before the chances for success has been fully vetted. Our goal is always to minimize risk until we have a clear positive green light from buyers and professional decision- makers in the product’s category.

We just returned from a Home and Garden Show in Orlando where we employed this strategy to successfully launch a garden tool. We secured a 10 foot display stand from show management (the smallest and least expensive in the show). For about $200 we had very professional vinyl signs created at a local franchise shop.

Our client had a friend with some creative photography talent and we utilized him to shoot stills of the product in action in a nice garden. The client’s wife did the voice over and we edited the photos into a video loop that we ran continuously for the duration of the show.
That brings us the most vexing question: How do you display product when you haven’t built inventory? We regularly have to address this issue. We have our graphic artist create art for the product based on creative direction that we provide. This art is the basis for the package that contains the product, a counter display and sales collateral.

We have one or two pieces of the actual product made. IMPORTANT! This must be a production quality prototype. It must have all of the features and benefits that factory production pieces will offer. Do not take shortcuts here.
These few pieces are the demonstration models that we use to dazzle the buyers.

The next step is to look bigger, a whole lot bigger, than we really are. We do this by using a boutique display presentation. We use the graphic art to create two, three or four counter displays. These are done at local printers, hand die cut and assembled. The front facing of the display contents are dressed with the graphics but are actually empty of product. Behind the front tier of graphically dressed, but empty product boxes, we have blanks to make the display appear full. Usually all dummy display contents are glued down.

The sales collateral is printed based on the creative we utilize on the display and unit carton. The brochure has embellished copy points and expands more fully on the unique features and benefits the product offers. Also included are pricing, terms, conditions and contact numbers.

The process I described saves our clients tens of thousands of dollars, shortens the process to market entry and confirms market potential, or very occasionally the possibility of failure. During these shows we also pre-sell based on a future delivery date that we have verified with our factories. These orders are often the basis for a funding round, or factoring of the purchase orders.

The essence of this strategy is simple: Our client’s may be the smallest entity at a trade show, but they have positioned themselves to be introduced among the big boys at a fraction of the cost most new products incur during market introduction. Executed properly, these strategies result in unleashing new excitement and energy to support and propel the invention into stores.

Geoff Ficke has been a serial entrepreneur for almost 50 years. As a small boy, earning his spending money doing odd jobs in the neighborhood, he learned the value of selling himself, offering service and value for money.

Bad Credit Commercial Loans – Give Your Vision A Reality

Usually, bad credit commercial loans pass on purposely to the assistance of loans to entrepreneurs having adverse credit history for their existing or planned businesses. Most typically, bad credit commercial loans are done through a bank or some other major high street lenders. Many commercial institutions offer small business loans that are especially designed to fit the needs of a variety of the borrowers at their businesses.

Although borrowers having bad credit history get negative response applying for any sort of loans, coming of bad credit commercial loans has solved the borrowers’ borrowing problems. There are two types of bad credit commercial loans i.e., secured and unsecured. The former forms of bad credit commercial loans contain collateral placing as of borrowers’ securities in the future, whereas pledging placing do not matter regarding these forms of bad credit commercial loans.

There are many lenders available online and offline for bad credit commercial loans. Candidates i.e., bankrupts, arrears, defaulters, IVAs, and CCJs, need to carry with them their current credit scores. Reviewing the current credit scores, the lending authority see through the borrowers’ financial capability and repayment capacity. After, lenders bestow the borrowers with bad credit commercial loans to the borrowers.

If you decide that you want to finance business through bad credit commercial loans, ensure that you visit a number of different lenders, such as commercial institutions and high street lenders. Review your options carefully so that you can choose the lending option that is best suited for your business and for your current financial situation.

In the recent past, the provision of bad credit commercial loans online has given the processing of bad credit commercial loans a good speed. Now, borrowers have to fill in a simple application forms, and rest they have to search out a lender. That many lenders are present online borrowers find options selecting in between.